Shipping policy
*Free US Shipping on orders $100+ before taxes and after discounts are applied. Only applicable for orders in the contiguous United States. Does not apply to bulk or wholesale orders. Offer subject to change. Discount only offered with approval from The Sassafras Society by email, social media, or on website banner. If applicable, discount applied at checkout.
Terms of Shipping + Delivery
Our orders are shipped and delivered on business days (Monday through Friday, excluding major holidays). Orders placed after Friday at 12:00 PM CST will be shipped the following business week. We kindly ask that you anticipate 5-10 business days of processing your order and 5-10 business days for standard shipping once processed. This is the anticipated time, although your order could be completed and processed sooner. Our products are handcrafted and we do our best to keep up with rising demand in a timely manner.
Any lost packages are the responsibility of the shipping carrier and any claims should be directed to the shipping carrier. The Sassafras Society is not responsible for any missed or rescheduled deliveries, as we have no control of the package once it has shipped. If a package is marked as "Delivered", but you do not receive your product you must contact the shipping carrier and file a claim with them.
Shipping Confirmation
Upon checkout, an email will be sent to you with a copy of your order. Once your order has shipped, you will receive an additional email to confirm the shipment of your order. The shipping tracking information will be included in that email so that you may check the status of the order at your convenience. Should you have any questions about your order status, please email us at hello@thesassafrassociety.com.
Report Other Issues
If your order is missing a product, includes the wrong product, contains a damaged product, or other concern, please email us at hello@thesassafrassociety.com. To expedite your request, please have your order confirmation number in the subject title, attach photos of the damaged product and shipping box, and include a description of the damage.
We will always do our best to accommodate your concern as efficiently as possible.